At RealBuff, we value your satisfaction. If you are not entirely satisfied with your purchase, we are here to help.
1. 3-Day Return Window
You have 3 calendar days from the date you receive your item to request a return. After 3 days, we will unfortunately not be able to offer you a refund or exchange.
2. Eligibility Criteria
To be eligible for a return, please ensure that:
- The item is unused and in the same condition that you received it.
- The item is in its original packaging with all tags intact.
- You have the receipt or proof of purchase (Order ID).
3. Non-Returnable Items
Please note that certain products are Non-Returnable for hygiene or safety reasons. These include:
- Items explicitly marked as “Non-Returnable” on the product page.
- Personalized or customized products.
- Items that show signs of wear, tear, or damage after delivery.
4. Refund Process & Inspection
Our refund process is strictly based on a quality check:
- Return Pickup: Once your return request is accepted, a pickup will be scheduled.
- Quality Inspection: After the product reaches our warehouse, it will undergo a thorough inspection.
- Approval: A refund will only be initiated after the product passes the inspection and is confirmed to be in its original condition.
- Credit: Once approved, we will initiate a refund to your original method of payment (or bank account). You will receive the credit within 5-7 working days, depending on your card issuer’s policies.
5. How to Initiate a Return
To start a return, please contact us via our WhatsApp Support or email us with your Order ID and photos of the product.